Thank you for visiting and shopping at HerSecret Ja. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
HerSecret Ja ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
HerSecret JA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We do not offer free shipping to international countries. We see options available at check out.
Due to the nature of products, we do not issue refund nor exchange. If you are dissatisfied with the product, please send us and email and we'll find the best possible solution.
Please read discription and instructions before purchase.